FAQs
Frequently Asked Questions
Location
The Pink Plant Lady is located in Cornwall, Ontario.
Are you open for in-store shopping?
At this time, we do not offer in-store shopping. Orders are available through shipping, local delivery, or porch pickup.
What are your curb-side pickup hours?
Contactless porch pickup is available during the following times:
- Thursday–Friday: 3 PM – 7 PM
- Saturday: 3 PM – 5 PM
If these hours don’t work for your schedule, please contact us and we’ll do our best to arrange another time.
How long do I have to pick up my order?
Please pick up your order within 6 pickup days after receiving your ready-for-pickup email.
If the order is not collected within this time, it will be refunded and returned to inventory. If you need more time, just contact us.
Do you offer local delivery?
Yes! Local delivery is available within Cornwall, Ontario and up to 30 km surrounding areas.
Delivery fees range from $7–$20 depending on your location.
Do you ship orders?
Yes. We ship across Canada using Canada Post or UPS.
Plants ship on select days to help ensure safe transit conditions.
While we package items carefully, live plants cannot be guaranteed once they leave our care.
When do live plants ship?
Live plants ship on Mondays and Tuesdays only to help prevent packages from sitting in transit over the weekend. Shipping may occasionally be adjusted during extreme weather to protect plant health.
Are items suitable for gifting?
Yes! Many items are carefully packed and suitable for gifting. Packaging may vary slightly depending on the item type.
Are measurements exact?
Measurements listed on product pages are approximate. Natural materials like crystals, plants, and carvings may vary slightly in size, shape, and appearance.
Why does my plant look different from the photo?
Plants naturally vary in size, shape, and fullness. Photos on the website are reference images, so the plant you receive may look slightly different.
What if my plant has pests?
We inspect all plants carefully and take preventative measures before sale, but pests can occasionally appear.
If pests are noticed within 7 days of purchase, please contact us for an exchange. After that time, we’re still happy to offer guidance on treatment options.
When will my pickup order be ready?
Local pickup orders are typically ready within 0–4 days. You’ll receive an email with pickup instructions once your order is ready.
Can I make changes to my order after placing it?
Because orders are processed quickly, changes must be requested within 12 hours of placing your order.
Please email info@thepinkplantlady.ca and we’ll do our best to help.
Do you restock plants regularly?
Yes! New plants and items are added frequently.
Follow us on Facebook or Instagram to stay updated on new arrivals.
Do you accept consignment items?
We love supporting local makers and are always interested in adding complementary items to the shop.
Please email info@thepinkplantlady.ca if you'd like to be considered.
Privacy Policy
Your privacy is important to us. Your information is never shared and is only used to process and deliver your order.
Still have questions?
We’re happy to help!
Email: info@thepinkplantlady.ca
Instagram: @the.pinkplantlady
Facebook: The Pink Plant Lady